eGRACS Schema  
of Enterprise Governance
  (Click to View Details below)
eGRACS Framework  
  Core Controls (Tier 1)
 (Click to View Details below)
eGRACS Schema ⬆⬆ eGRACS Framework
Golden Triangles of Enterprise Governance
(Click here to Open/Close the Tier below)
Manage Demand Controls
  (Click to View Details below)
Deliver Solution Controls
  (Click to View Details below)
Manage Capability Controls
  (Click to View Details below)
⬆⬆ Strategic Tier ⬆⬆
eGRACS Control Tier 2
(Click here to Open/Close the Tier below)
Strategy Controls
Architecture Controls
Assurance Controls
Design Controls
Build Controls
Implementation Controls
Application Controls
Infrastructure Controls
Service Controls
⬆⬆ Operational Tier ⬆⬆
eGRACS Control Tier 3
(Click here to Open/Close the Tier below)
Strategic Plan
Organization Structure
Strategic Program
Architecture Framework
Architecture Blueprint
Architecture Roadmap
Mitigation Controls
Security Controls
Compliance Controls
Data Design
Software Design
Interface Design
Solution Acquisition
Solution Development
Solution Outsourcing
Solution Testing
Solution Deployment
Decommissioning Controls
Application Plan
Application Dependency
Application Run
Onsite Asset
Offsite Asset
Mobile Asset
ICT Support
ICT Change
ICT Incident
⬆⬆ Tactical Tier ⬆⬆
eGRACS Control Tier 4
(Click on Tier 3 above to Close this Tier)

eGRACS ICT Support Controls Triangle

Tactical-3-3-1This Tactical Tier control triangle seeks to ensure that users receive the support and education they need, while also addressing underlying technical issues that could impact system performance and growth.

This control rolls down from the Manage Capability Domain and cascades into: 3.3.1.1-Manage Help Service, 3.3.1.2-Manage Learning Service, and 3.3.1.3-Manage Monitorings controls.

Control Mappings:
Cobit:2019 ➡️ APO08; APO08.03; APO09; APO09.02; APO11; APO11.02; BAI03; BAI03.10; BAI05; BAI05.05
GDPR:2024 ➡️ Art.22
ISO27001:2022 ➡️ 4; 4.4

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